Hotel Amadeos

Privacy Policy

We ask our customers to carefully read this policy document before sharing their personal information with us. By visiting the website www.hotelamadeos.com, guests accept the practices described in this policy document.

This user data protection summary outlines the collection and use of information and personal data in accordance with the GDPR (General Data Protection Regulation) and/or in accordance with our laws and regulations.

Pateos da Foz, Empreendimentos Turísticos, Lda. reserves the right to amend the privacy policy. Guests are advised to visit our website frequently to check the privacy policy and terms of use for recent changes.

 

Personal Information Collected by Pateos da Foz, Empreendimentos Turísticos, Lda.

We collect guest information for two reasons: firstly, to process your reservation, and secondly, to provide you with the best possible service. The types of information we collect include:

  • Your name

  • Address

  • Phone number

  • Email address

  • Location data

  • Credit card details (these are not stored in any online database)

Guests have the right to modify or restrict (stop any activity) the processing of their personal information for any marketing-related activities. Guests can opt to be removed from our database by using the “Unsubscribe” option at the bottom of our email messages, or by sending an email to amadeos@hotelurban.pt.

 

How Pateos da Foz, Empreendimentos Turísticos, Lda. Shares Personal Information Collected from Its Guests, Including with Third Parties

To ensure you receive the same level of service at Hotel Amadeos, we may share your personal information with hotel staff responsible for providing these services. By doing so, Pateos da Foz, Empreendimentos Turísticos, Lda. ensures that guests' personal information is handled in accordance with this policy.

  • If a corporate credit card is used, billing information may be shared with the employer.

  • We may use third-party service providers to deliver certain products and services, such as credit card billing, reservation services, call center services, and mass mailings, which require sharing personal information. These parties are contractually prohibited from using the personal information for purposes other than those specified by Pateos da Foz, Empreendimentos Turísticos, Lda.

We may provide non-personal information to certain service providers to be used in aggregate to fulfill their contractual obligations to us. Pateos da Foz, Empreendimentos Turísticos, Lda. expressly prohibits the sale or transfer of any information to any third party outside of Pateos da Foz, Empreendimentos Turísticos, Lda. by these service providers.

  • Pateos da Foz, Empreendimentos Turísticos, Lda., with or without prior notice to its guests, may need to share some guest information to comply with applicable laws or respond to government inquiries or public authority requests, or to comply with a valid legal process, to protect the rights, privacy, security, or property of the company, its guests, employees, or the public, or to allow us to seek available remedies or limit the damages we may suffer or to respond to an emergency.

 

Non-Personal or Anonymous Information Collected

Information that does not personally identify a guest is referred to as non-personal or anonymous information. When guests visit and interact with our website or with third parties contracted by Pateos da Foz, Empreendimentos Turísticos, Lda., non-personal information such as the list of sites visited by the guest may be collected.

Technologies such as cookies may be used to help deliver content based on guests’ preferences, assist in processing their reservations, or other requests. Although this cannot be used to reveal your identity, this information will identify the browser used by guests on our servers when visiting our website. Guests may delete cookies at any time from their computer using their browser.

Occasionally, we may allow third-party advertisers to display advertisements on our website. These third-party advertisers may use technologies such as cookies and pixel tags to track the ads viewed by the browser used by guests and the pages of the websites they visited. Pateos da Foz, Empreendimentos Turísticos, Lda. has no control over the use of this technology or the information resulting from it and is not responsible for any actions or policies of these third parties.

 

Disclosure of Information

We may disclose your personal information if we deem it necessary or appropriate:

  1. Under applicable law, including laws outside your country of residence;

  2. To comply with legal processes;

  3. To respond to public and government authority requests, including public and government authorities outside your country of residence, for purposes of national security and/or law enforcement;

  4. To enforce our terms and conditions;

  5. To allow us to seek available remedies or limit the damages we may suffer.

 

Personal Data Security

We collect/store your personal data through our website, but we also collect and use your personal information when you visit or stay at our hotel or request any of our services. This is for our internal use only and we do not share your personal data with anyone. For any questions related to privacy/data security, please feel free to contact us at amadeos@hotelurban.pt.